Refund Policy

Photos sold on Runface are digital goods delivered immediately. Once a photo has been delivered to a buyer via the per-photo download token, it is considered consumed.

1. General policy

All sales are final. We do not offer refunds on completed purchases. This is the standard practice for digital goods that are delivered instantly and cannot be "returned".

2. When you might still get help

We are reasonable people. If any of the following happens, write to us and we will work it out:

• Duplicate charge — your card was charged twice for the same order. We refund the duplicate.
• Failed delivery — your download link does not work for technical reasons on our side (not your local network). We re-issue tokens or issue a refund.
• Wrong photo — the photo you received is not the one you were shown in search results. We replace it or refund.
• Photo retracted by photographer — if the photographer retracts a photo for legitimate reason (privacy / consent issue) after purchase, we refund.

Email support@runface.local with your order UUID and a description of the issue. We respond within 24 hours on business days.

3. Payment-gateway disputes

If you dispute a charge directly with your payment gateway (Chip, Stripe, PayPal) without contacting us first, we follow the gateway's standard process. We do not automatically revoke download tokens when a dispute is filed; that decision rests with the gateway after their investigation.

4. Photographer commission accruals

When a refund is granted, the corresponding photographer commission is reversed from the photographer's accrual balance. This is automatic.

5. Time limit

Refund requests must be raised within 14 days of the purchase date.

6. Contact

support@runface.local · We reply within 24 hours on business days.